Privacy Policy and Cookie Information

1. The data we collect

You don't need to supply any personal data to browse our website. However, we do need your personal data in order to complete a reservation either by telephone or via our online booking agent link. We will also receive this data where you have booked via other agents such as Booking.com (please see their Privacy Policy for details). The data we will collect includes:

  • Your Name
  • Your Address
  • Contact Numbers
  • Email addresses
  • Credit or debit card details if making a reservation
  • IP address
  • We also use cookies. See information below.
2. Why we Need this Data


We need your personal data to provide the following services:

  • To process a hotel reservation
  • Marketing where you have specifically opted in
      
3. What we do with the information you provide

The personal data you provide enables us to process your reservation. We do not provide your data to third parties with the exception of those parties involved in the reservation process who will also require your personal details. We use Eviivo to process online reservations from this website.

You personal data is processed on our professionally sourced commercial webserver in the United Kingdom and at the hotel and at the webserver of Eviivo.

4. How long do we keep your data

Your personal data is held until your visit has ended and your account invoice will be retained for accounting purposes.

We are required to retain sales data for a period of 7 years under HMRC data retention rules. Where you have opted to received marketing information you may unsubscribe at any time.

5. What are your rights?

You have a right that personal data held by us is accurate and complete. If you feel any such data is incorrect please email us and we will update your account records, and delete any incorrect information.

Should you have cause to complain about the way we have handled your personal data our Duty Manager will personally deal with your concerns. In the first instance please email or write to:

Lynne Owens, Waren House Hotel Limited, WarenMill, Northumberland, NE70 7EE.

Additionally, General Data Protection Regulation (GDPR) issues are handled in the UK by the Information Commissioner's Office.

 

6. Cookies

  • Cookies are used on this shopping site to enable online bookings to be processed

Our website and that of Eviivo requires that the visitor's computer accept a session cookie and this is essential.  The session cookie contains no personal identity information, and in itself is thus anonymous as a 3rd-party cannot use anything in the cookie to identify the visitor in any way. 

Additional cookies are set by our analytics program (Google) so we can review site performance and for web marketing. This data is anonymous and cannot be used to identify you. (You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. )

What are Cookies?

They are tiny pieces of code that enable our web server to keep track of your visit. For example, Google cookies enable us to see if we are operating successfully, and whether customers can easily find our website. They do not identify you personally and are anonymous bits of data. Cookies have been used for years.

Disallow Cookies You can adjust your browser to dis-allow cookies as all come with cookies allowed as standard. If you do so you will NOT be able to purchase from our site for the reasons mentioned above. You could alternatively telephone your order to our trained staff.

For more information about cookies please visit www.allaboutcookies.org.